Frequently asked questions

In this section you will find answers to technical or organizational questions around the panel member dashboard. If you don't find the answer you are looking for you can always get in touch with our panel member help desk by filling in the contact form.

Log In

I can’t login, how do I login to your panel?+

Make sure you log in with the email address which you used to register at our panel. This is the same email address we use to send you survey invitations.

I forgot my password+

Click on the ‘Forgot password’ link on the log in page and enter the email address which you used to register at our panel. You can enter your registered e-mail on this page and click the Reset Password button - the new password will be e-mailed to you shortly.

I did reset my password but didn't get an email with my new password.+

Please check your spam folder if the email with the new password ended up there. If not, please contact our customer support. We will be able to help you further.

I want to change my email address outside the self-serve portal.+

Please contact our customer support. We will be able to help you further.

Your Data

Protecting Your Lets Talk Panel Account & Data+

Here are a few tips and best practices that you should follow with your Lets Talk account and anywhere on the internet to keep your account and data safe and secure:

  1. Never share your password.
  2. Change the temporary password you received from us when registering.
  3. Create a strong password with digits and special characters. Tip: A long sentence is better than a short password.
  4. Don't use the same password for other websites.
  5. Frequently update your password.
  6. Keep your computer system, virus scanners, firewalls and software up to date.
  7. Use a secure browser like Chrome or Firefox.
  8. Always log out of your account.
  9. Scan your computer frequently for viruses.
  10. Don't open links in emails or open attachments of senders you don't know.
What does Lets Talk do with my email address and contact details?+

Lets Talk uses your email address to invite you to market research studies and to contact you with information about honoraria you earned for participating in our studies. Lets Talk does not forward your email address to third parties.

What does Lets Talk do with my (survey)data?+

Your data and responses are stored on secure servers in the UK and used for market research purposes only.

About cookies+

Cookies are small bits of data stored on devices (computer, mobile phone, tablet, etc.) that recognize users. Each cookie expires after a certain period depending on what it's used for. We use cookies in order for the survey site to operate correctly. For example, we use cookies to authenticate you. When you open a survey, authentication cookies are set, which let us know who you are when responding to our surveys.

Are my responses anonymous?+

Lets Talk can see but does not forward information linked to your person to third parties or clients.

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