LETSTALK

Frequently asked questions

In this section you will find answers to technical or organizational questions around the panel member dashboard. If you don't find the answer you are looking for you can always get in touch with our panel member help desk by filling in the contact form.

Withdraw Funds

How can I withdraw my funds: Pre-paid card+

You will receive an email from notification@prepaidcodecenter.com, the subject line will be “Your OMR Globus award has arrived!”
In that email there will be a link to the website with a code, once you click on the link, you will be asked to create an account (no more than username and password).
There you can choose to either receive a physical or a virtual card. If you chose a virtual card, you can start using the credit right away (e.g. for online shopping).

If you choose a physical card, it means it has to be printed and it will (depending on where you live) take up to 10 working days to arrive via mail. Make sure to enter your address details correctly, so you will receive the card.

The physical card can be used for online shopping but also in normal shops, petrol stations, restaurants, etc. The card expires after 6 months.

How can I withdraw my funds: Amazon Voucher+

If you choose Amazon Voucher once you put your request, It can take up to 3 working days for you to receive the voucher. You will receive it per email. In this voucher is a link to the Amazon website, where you can redeem the credit with a code. The voucher expires after 12 months.

Account

Why do I see survey opportunities on my dashboard but don't get invitation emails?+

Please check your spam folder if the survey invitations ended up there. If you find our invitations in your spam folder, please mark them as "no spam". You should then receive invitations in your mailbox. If not, please contact our customer support. We will be able to help you further.

I want to change my email address outside the self-serve portal.+

You can't change your email address outside the portal yourself. Please contact our customer support. We will be able to help you further.

I have suggestions or a complaint.+

If you have a complaint regarding to our quality of service, surveys, honoraria payments, or if you have any concerns about our terms & conditions or privacy policies, we encourage you to get in touch with us, so we can try to resolve your complaint or concern as quickly as possible.

You can contact us by either filling in the contact form, mail us at panelsupport@omrglobus.com or call us:
Europe: +44 1223 850 150 Ext 3
Other: +1 855 642 1054 Ext 3

Your Data

Protecting Your Lets Talk Panel Account & Data+

Here are a few tips and best practices that you should follow with your Lets Talk account and anywhere on the internet to keep your account and data safe and secure:

  1. Never share your password.
  2. Change the temporary password you received from us when registering.
  3. Create a strong password with digits and special characters. Tip: A long sentence is better than a short password.
  4. Don't use the same password for other websites.
  5. Frequently update your password.
  6. Keep your computer system, virus scanners, firewalls and software up to date.
  7. Use a secure browser like Chrome or Firefox.
  8. Always log out of your account.
  9. Scan your computer frequently for viruses.
  10. Don't open links in emails or open attachments of senders you don't know.
What does Lets Talk do with my email address and contact details?+

Lets Talk uses your email address to invite you to market research studies and to contact you with information about honoraria you earned for participating in our studies. Lets Talk does not forward your email address to third parties.

What does Lets Talk do with my (survey)data?+

Your data and responses are stored on secure servers in the UK and used for market research purposes only.

Why do I receive invitations to surveys for which I don't qualify?+

We try to select our panel members for our studies as carefully as possible and using the information we have. Please make sure that professional details in your account settings are up to date, so we only invite you for studies that match your profile.

About cookies+

Cookies are small bits of data stored on devices (computer, mobile phone, tablet, etc.) that recognize users. Each cookie expires after a certain period depending on what it's used for. We use cookies in order for the survey site to operate correctly. For example, we use cookies to authenticate you. When you open a survey, authentication cookies are set, which let us know who you are when responding to our surveys.

Are my responses anonymous?+

Lets Talk can see but does not forward information linked to your person to third parties or clients.

Taking Surveys

When are my responses stored and when is my survey marked as complete?+

Your responses are recorded whenever you click on the next button in a survey. Your interview is marked as 'complete' if you are redirected to the OMR Globus HCP Panel 'Complete' landing page and clicked the button 'Proceed'.

Can I start a survey and finish it later?+

Some surveys you can, some you can’t. Usually this is a setting in the system used to create surveys and can be different for each survey. We recommend starting and finishing surveys in one session to be sure that your answers are recorded and transferred correctly.

A survey link doesn't work.+

There are various reasons why a survey link doesn't work:

  1. The survey link doesn't work: Please make sure your browser accepts cookies. Cookies are required to authenticate you. If this is not possible, you will be directed to an error page.
  2. I get directed to a "Survey Closed" page: It is possible that this project / survey has finished, or you have already responded to this survey (e.g. completed it, refused it or you didn't qualify for it). If you are not sure or want to know more, please contact us.
  3. I get directed to the "Thank you, but we already have enough responses." page: Unfortunately, this means that we already have enough number of completed surveys in your category. We try to avoid these situations by inviting respondents in batches, so panel members are not unnecessarily invited. Unfortunately, it is impossible to avoid these situations entirely. There are situations, although, when you might receive this message soon after you have received survey invite and it could raise questions why we have invited you at a first place. This is technical mistake, and often the real reasons are that you had submitted answer which did not qualify you for the survey.
  4. I get directed to the "Thank you, but you don't qualify for this study" page: We try to select our panel members for our studies as carefully as possible and using the information we have. Please make sure that professional details in your account settings are up to date, so we only invite you for studies that match your profile.
Is it possible to fill in a survey multiple times?+

Surveys for which we pay out honoraria can be filled in only once.

Why are answers already selected when I try to take a survey?+

Some studies ask questions of which we already have answers from you when you filled in the panel join survey or updated your account settings. If possible we try to pre-populate this information so you don't need to answer but just confirm by clicking “Next” or update the information if it is incorrect.

Why do some answers have square checkboxes while others have circles?+

The shape of the checkboxes determines how many answer choices a respondent is allowed to select. Circles allow one response whereas square buttons usually allow multiple responses.

Can I open and enter a survey on my mobile phone?+

Most modern surveys can be entered on mobile phones. If a survey contains a lot of images, graphics or large tables are displayed, a use of laptop or computer is advised instead.

Why do I always get account questions I have already answered before a survey opens?+

We try to manage the account details of our panel members up to date. If this information hasn't changed you can click next to get to the survey questions.

Why do I need to fill in my contact details on the complete page?+

This is a precaution to ensure your contact details are up to date when paying honoraria and in case we can't link your completed interview to you or your account on our panel.

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